Terms and Conditions of Contract
Last updated: November 18, 2025
Welcome to [Company/Store Name]. Before using our services and making purchases in our online store [website URL], please read the following Terms and Conditions carefully.
By accessing our website and placing orders, you expressly accept these conditions.
Purpose
These Terms and Conditions govern:
- The purchase of products and services offered through our online store.
- The relationship between [Company Name] and the customer, ensuring transparency, security, and legal compliance.
Any purchase made on our site implies full acceptance of these conditions.
Supplier identification
[Company/Store Name]
Address: [Full address]
Email: [email@empresa.com]
Phone: [Contact phone number]
Tax ID Number: [Number]
Terms of access and use
Access to and use of our website is free, except for the costs associated with purchasing products or services.
The user agrees to provide accurate, complete, and up-to-date information during registration and purchase.
Use of the website for illegal or fraudulent purposes, or for purposes contrary to current regulations, is prohibited.
User registration
To place orders, you may need to register by providing:
- First and last name
- Postal address
- Email address
- Contact telephone number
Users are responsible for keeping their data up to date and for the confidentiality of their password, accepting all operations carried out with their account.
Products and availability
The products are described as accurately as possible on our website.
The images are illustrative; there may be slight differences with the actual product.
Product availability is subject to stock. In the event of a stock shortage, the customer will be informed immediately and may choose to cancel or modify the order.
Prices and payment terms
Prices include VAT and other applicable taxes, unless otherwise indicated.
We reserve the right to change prices at any time, although changes will not affect orders that have already been confirmed.
Accepted payment methods: credit card, bank transfer, PayPal, or other systems indicated on the website.
Payment is considered complete when confirmation of the selected payment method is received.
Shipping and delivery
Orders will be processed and shipped to the address provided by the customer.
Delivery times are estimates and may vary depending on location and transport availability.
The risk of loss or damage to the products is transferred to the customer upon delivery.
Shipping costs will be clearly indicated before the order is confirmed.
Right of withdrawal
The customer has 14 calendar days from receipt of the product to exercise the right of withdrawal without justification, in accordance with the Consumer and User Protection Law.
- The customer must notify their decision via [email@empresa.com] or using the return form available on the website.
- Products must be returned in perfect condition, unused and in their original packaging.
- Return shipping costs will be borne by the customer, except in the case of defective products or shipping errors.
Refunds will be made using the same payment method used by the customer.
Warranties and claims
The products come with a 2-year legal warranty in accordance with Spanish regulations.
To exercise the warranty, the customer must contact: [email@empresa.com], indicating the problem and the order affected.
Claims due to normal wear and tear, misuse, or improper handling of the product will not be accepted.
Intellectual property
All content on the website (text, images, logos, designs, software) is the property of [Company Name] or third parties who have authorized its use.
The reproduction, distribution, or exploitation of the content without express authorization is prohibited.
Data protection and privacy
The personal data provided by the user will be processed in accordance with our Privacy, Data Protection, and Cookies Policy, available on the website, in compliance with current regulations (GDPR and LOPDGDD).
Responsibility
The company shall not be liable for any indirect damages arising from the use of the website or products purchased, except where expressly required by law.
Liability is limited to the actual amount paid for the product or service contracted.
Conflict resolution
These terms and conditions are governed by Spanish law.
In the event of any dispute, the parties agree to submit to the competent courts and tribunals of the consumer’s place of residence, unless consumer protection regulations indicate another jurisdiction.
Changes to the terms
We reserve the right to modify these Terms and Conditions of Contract at any time, notifying changes by publishing them on the website.
The current version will always be available with its last update date.
Contact for queries or incidents regarding contracts:
Email: [email@empresa.com]
Phone: [Contact phone number]