Shipping and Delivery Policy
Last updated: November 18, 2025
At [Company/Store Name], located at [Full Address] and email [email@empresa.com], we offer our customers a secure, fast, and transparent shipping service. The purpose of this Shipping and Delivery Policy is to provide information about the procedures, delivery times, costs, and conditions for products purchased through our online store [Website URL].
Shipping area
We ship throughout Spain (mainland Spain, Balearic Islands, Canary Islands, Ceuta, and Melilla) and, in certain cases, internationally. The availability of international shipping will be indicated for each product or by contacting our customer service department directly.
Delivery times
- All orders are prepared and processed within [1-3 business days] of payment confirmation.
- Delivery time depends on the destination and the shipping method chosen:
Destination | Estimated delivery time |
Peninsula | 24-72 business hours |
Balearic Islands | 3-5 business days |
Canary Islands, Ceuta, and Melilla | 5-10 business days |
International | Depending on the country and operator, approximately 7-15 business days. |
Shipping costs
Shipping costs are calculated automatically in the shopping cart before order confirmation.
They may vary depending on weight, volume, destination, and selected carrier.
In specific promotions, some shipments may be free; in these cases, this will be clearly indicated on the website.
Shipping methods
We offer different shipping options depending on availability:
- Standard shipping: delivery to your home or a pickup point within the specified time frame.
- Urgent or express shipping: faster delivery subject to availability and additional cost.
- In-store pickup: available only at authorized physical stores, at no additional cost.
Customers can select their preferred shipping method during the checkout process.
Order tracking
Once the order has been shipped, the customer will receive an email with the tracking number and a link to the carrier.
Tracking allows you to find out the location of the package and the estimated delivery date.
Delivery and receipt
Orders are delivered to the address provided by the customer during registration or the purchase process.
It is the customer’s responsibility to ensure that someone is available to receive the package.
If delivery is not possible on the first attempt, the carrier may leave a notice and offer a second delivery or collection at an authorized point.
Upon receiving the order, the customer must check the condition of the package and notify our customer service department of any incidents within a maximum of 48 hours.
Shipping incidents
Shipping Incidents In case of delivery problems (damaged, lost, or incorrect product):
- Contact [email@empresa.com] or call [Contact Phone Number] immediately.
- Provide detailed information: order number, description of the problem, photos if applicable.
We will handle the incident for replacement, return, or refund of the order, as appropriate.
Responsibility
During transport, the package is the responsibility of the carrier, except in cases of proven negligence on the part of our company.
The company is not responsible for delays caused by external factors such as strikes, natural disasters, or incidents beyond the control of the carrier.
Changes to the Shipping Policy
We reserve the right to modify this Shipping and Delivery Policy to adapt it to legal, logistical, or commercial changes.
The current version will always be available on the website with the corresponding update date.
Contact for questions or incidents regarding shipments:
Email: [email@empresa.com]
Phone: [Contact phone number]