Warranty Policy
Last updated: November 18, 2025
At [Company/Store Name], located at [Full Address] and email [email@empresa.com], we guarantee that all products sold in our online store [Website URL] meet quality standards and are fit for their intended use. The purpose of this Warranty Policy is to inform customers of their rights, the procedures for exercising those rights, and the applicable legal deadlines.
Legal warranty
All products sold in our store are covered by a 2-year legal warranty from the date of delivery, in accordance with Royal Legislative Decree 1/2007 and applicable European regulations.
- During this period, the customer is entitled to:
- Repair of the defective product.
- Replacement with another identical or equivalent product.
- A discount on the price if repair or replacement is not possible.
Full or partial refund if repair or replacement cannot be carried out within a reasonable time or without significant inconvenience to the consumer.
Warranty coverage
The warranty covers only manufacturing defects or product failures that occur during normal use.
It does not cover:
- Natural wear and tear of the product due to use.
- Damage caused by improper handling, accidents, negligence, alterations, or misuse.
- Modified products, products repaired by unauthorized third parties, or products that have been opened in the case of electronic or hygiene products.
Deadline for claims
The customer must report any defect or incident within 2 years of delivery of the product.
It is advisable to report the incident as soon as possible to speed up the claims process.
Procedure for enforcing the warranty
To make use of the warranty, the customer must:
- Contact our customer service department by email at [email@empresa.com] or by phone [Contact phone number].
- Provide the following information:
- Order number
- Detailed description of the defect
- Photographs of the defective product (if applicable)
- Wait for authorization to return the product.
- Send the product to the address indicated by the company, ensuring it is properly protected during transport.
The shipping costs associated with defective products will be borne by the company.
Warranty resolution
Once the product has been received and inspected:
- The customer will be informed of the solution adopted (repair, replacement, or refund).
The time frame for resolving the claim will depend on the nature of the product, but it will always be done as quickly as possible and within a reasonable time frame, in accordance with the law.
Limitations
The warranty does not cover products purchased outside the official store [website URL], unless expressly authorized by the company.
The company is not liable for indirect damages or losses arising from the use of the defective product.
Contact
For any questions or issues regarding the warranty on our products:
Email: [email@empresa.com]
Phone: [Contact phone number]